Returns & Exchanges

At Carner, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you can return or exchange unopened products within 30 days of delivery.

1

Initiate Your Request

Log into your Carner account or use our guest portal to select the items you wish to return and receive a prepaid shipping label.

2

Secure Packaging

Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup.

4

Quality Inspection & Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing