Frequently Asked Questions

Everything you need to know about your Carner beauty journey.

What is the status of my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to monitor your delivery in real-time.

Are Carner products cruelty-free?

Yes, we are committed to ethical beauty. All Carner products are 100% cruelty-free and we do not test any of our formulas or ingredients on animals.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I find the right shade for my skin tone?

We offer a virtual shade finder tool on our product pages. Alternatively, you can contact our beauty experts with a photo in natural light for a personalized recommendation.